Responsible Gaming at gh99
gh99 believes that gambling should always be a source of entertainment — never a source of stress or harm. This page explains the tools, resources, and guidelines we provide to help every player in Bangladesh maintain healthy, enjoyable gaming habits.
Our Commitment to Safe Play
At gh99, responsible gaming is not a legal checkbox — it is a genuine part of how we operate. We provide every registered player across Bangladesh with a practical set of controls and resources designed to keep gambling fun, affordable, and within personal limits.
Strict 18+ Age Policy
gh99 is exclusively for adults aged 18 and above. Every new account undergoes age verification as part of our KYC process. Players who cannot confirm their age are permanently restricted from accessing real-money games and betting features.
Deposit Limit Controls
Set a daily, weekly, or monthly deposit ceiling directly from your gh99 account settings. Once a limit is active, it cannot be increased until a mandatory 24-hour cooling-off period has elapsed, giving you real control over your spending.
Session Time-Out
Activate a session time-out from your account dashboard to temporarily pause access to gh99 for a chosen period — from 24 hours up to 6 weeks. During a time-out your account remains intact but real-money play and deposits are disabled.
Self-Exclusion Programme
If you need a longer break, gh99's self-exclusion programme lets you block your account for 6 months, 1 year, 2 years, or permanently. During any self-exclusion period, gh99 will also suspend all marketing communications to your registered contact details.
Reality Check Reminders
Enable on-screen reality check notifications that appear at intervals you choose — every 30, 60, or 90 minutes. Each reminder shows your net session result and total time played, so you always have an honest picture of your current session.
24/7 English Support
Our English-language support team is available around the clock to help with responsible gaming requests, account restrictions, or simply to talk through any concerns. Reach us at [email protected] at any time, any day of the week.
1. 18+ Age Restriction
gh99 operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any real-money game on gh99.app. This policy applies to every player based in Bangladesh without exception, regardless of the payment method used or the type of game accessed.
During the account registration process, all players are asked to confirm their date of birth and agree that they meet the minimum age requirement. Following registration, gh99 may request official identity documents — such as a Bangladesh National Identity Card (NID) or passport — to verify the age declared. Any account found to belong to a player under 18 will be immediately suspended, all funds held will be returned to the payment source, and the account will be permanently closed.
gh99 also operates proactive age-detection monitoring. If our systems flag an account as potentially belonging to a minor based on behavioural or verification signals, that account will be suspended pending a full identity and age review. We take this obligation seriously because protecting young people from the potential harms of gambling is a responsibility we share with our players and with the broader Bangladesh community.
2. Safe Play Tools
gh99 provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost and with no penalty. These tools are designed to put you firmly in control of your gambling activity. You can access all of the following through the Responsible Gaming section of your gh99 account settings.
Set a Deposit Limit
Choose a daily, weekly, or monthly cap on how much you can deposit into your gh99 account. You can set this limit in BDT (Bangladeshi Taka) and adjust it downward at any time with immediate effect. Increasing a limit requires a 24-hour waiting period to prevent impulsive decisions.
Set a Loss Limit
Define a maximum amount you are comfortable losing over a set period. Once your net losses reach that figure within the chosen timeframe, gh99 will automatically prevent further real-money play until the period resets or you contact support to review the limit.
Set a Wager Limit
Cap the total amount you can stake across all games within a given day, week, or month. This tool is particularly useful for slots and live casino players who want to manage the pace of their play without restricting individual sessions entirely.
Enable Reality Check Reminders
Receive an on-screen pop-up at a chosen interval — every 30, 60, or 90 minutes — showing your total time in session and your net gain or loss. These reminders encourage regular breaks and help you stay aware of how long you have been playing.
Activate a Session Time-Out
Take a temporary break from gh99 by activating a time-out. Choose from preset durations of 24 hours, 48 hours, 1 week, or up to 6 weeks. During the time-out, your account is accessible for withdrawals only — no deposits or real-money play are permitted.
Review Your Play History
Access a full transaction and game history from your account dashboard at any time. Reviewing your play history regularly is a healthy habit that keeps your actual gambling patterns visible and helps you spot any changes before they become a concern.
3. Self-Exclusion
Self-exclusion is a formal commitment to stop gambling on gh99 for a defined period. It is the most powerful responsible gaming tool we offer, and it is designed for players who feel that their gambling has become difficult to control or is causing harm to themselves or others. gh99 treats self-exclusion requests with the highest priority — they are processed by our team within one hour of receipt, 24 hours a day, 7 days a week.
Once a self-exclusion is in place, the following restrictions apply without exception: your account is locked and inaccessible for real-money play; all bonus offers and promotional communications are suspended; no new accounts may be opened under your details during the exclusion period; and any winnings accumulated during the exclusion period (should a bypass occur) are forfeited. These restrictions are enforced at the platform level and cannot be overridden by account settings.
Available Self-Exclusion Periods
Choose the period that best reflects how much time you feel you need. All periods begin immediately upon confirmation of your self-exclusion request. Permanent exclusion is irreversible.
How to Request Self-Exclusion
To initiate self-exclusion on gh99, send an email from your registered email address to [email protected] with the subject line "Self-Exclusion Request" and state the exclusion period you wish to apply. Our responsible gaming team will confirm the exclusion is active within one hour. You may also request self-exclusion via live chat while logged in to your account. Please note that self-exclusion requests must come from the registered account holder — requests from third parties cannot be processed without the account holder's written consent.
At the end of a self-exclusion period (excluding permanent exclusion), a mandatory 7-day cooling-off period applies before account access can be reinstated. Reinstatement requires a deliberate re-application by the account holder and cannot occur automatically. gh99 will not proactively contact a player to encourage reinstatement at the end of a self-exclusion period.
4. Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts interfering with your finances, relationships, or mental wellbeing. The following signs may indicate that gambling is becoming harmful. If several of these apply to you, we strongly encourage you to use gh99's self-exclusion tools and seek external support.
Chasing Losses
Continuing to play after significant losses in an attempt to "win back" money, often resulting in larger losses and increasing financial pressure.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends, or colleagues — particularly if you feel ashamed or fearful of their reaction.
Gambling to Cope
Using gambling as a way to escape stress, anxiety, depression, or personal problems rather than as a form of entertainment. This pattern often escalates quickly.
Borrowing to Gamble
Taking out loans, borrowing money from family or friends, or using credit specifically to fund gambling activity. This is a serious sign that gambling has exceeded your personal means.
Unable to Stop
Repeatedly attempting to cut down or stop gambling but finding yourself unable to do so despite a genuine desire to change. This is a hallmark sign of a gambling disorder.
Neglecting Responsibilities
Missing work, neglecting family duties, or withdrawing from social activities in Dhaka, Chittagong, or elsewhere in Bangladesh because of time or money spent on gambling.
5. Self-Assessment
The questions below are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool — it is a personal starting point. If you answer "Yes" to three or more of these questions, we encourage you to reach out to our support team or explore the self-exclusion options available on gh99.
Have you ever spent more money gambling than you originally planned to?
Have you ever lied to someone close to you about how much you gamble?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you ever borrowed money or sold belongings to finance gambling?
Do you find yourself thinking about gambling when you are supposed to be focused on work, study, or family?
Have you ever tried to recover gambling losses by gambling more?
Has gambling ever caused problems in your relationships, at work, or with your finances?
6. Support & Resources
If you feel that gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to seek help. gh99's support team is available 24 hours a day, 7 days a week, to assist with account restrictions, self-exclusion requests, and to point you toward appropriate resources. All responsible gaming conversations with our team are treated with strict confidentiality.
Contacting gh99 Support
You can reach our English-language responsible gaming team at any time by emailing [email protected]. Please use the subject line "Responsible Gaming Help" so your message is routed directly to a specialist. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all responsible gaming messages within one hour, day or night.
Talking to Someone You Trust
If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else across Bangladesh, speaking to a trusted friend or family member about gambling concerns can be a powerful first step. Problem gambling thrives in secrecy; bringing it into the open with someone who cares about you often makes the challenge far more manageable.
General Guidance for Family Members
If you are concerned about a family member's gambling, you cannot self-exclude on their behalf — but you can encourage them to reach out to gh99 support directly. You can also help by having an open, non-judgmental conversation about the impact their gambling is having on your household, and by guiding them toward the responsible gaming resources on this page. gh99 support can also provide general guidance to family members on how to approach these conversations constructively.
Practical Steps to Take Right Now
- Log in to your gh99 account and activate a deposit limit or session time-out immediately.
- Review your last 30 days of transaction history in your account dashboard to understand your actual spending.
- Email [email protected] to request self-exclusion — our team will action it within one hour.
- Speak to a person you trust about what you are experiencing — isolation makes problem gambling worse.
- Consider taking a complete break from all forms of online gambling, not just gh99, for a defined period.
7. Protecting Minors
gh99 is deeply committed to preventing anyone under the age of 18 from accessing real-money gambling. Beyond our own verification processes, we encourage parents and guardians across Bangladesh to take additional steps to ensure that minors in their household cannot access gh99.app or any other online gambling platform.
Parental Controls & Device-Level Filtering
Most modern smartphones and tablets — including those running Android and iOS — offer built-in parental control features that allow adults to restrict access to specific websites and app categories. We strongly encourage parents and guardians to enable these controls on any device that a minor regularly uses. Browser-based parental control software is also available and can block gambling sites at the network level, protecting children even when they access the internet via a shared home Wi-Fi connection.
Keeping Account Credentials Private
Never share your gh99 login details, bKash PIN, Nagad mobile number, or any other account credentials with a minor. Even if shared unintentionally — for example, by saving a password on a shared device — a minor gaining access to a funded gambling account can cause real financial and psychological harm. Always log out of your gh99 account when using a shared device, and use a unique, strong password that is not stored visibly on any device a child can access.
Reporting Suspected Underage Access
If you have reason to believe that a minor has accessed or is attempting to access gh99 — whether your own child or anyone else — please report it immediately by emailing [email protected] with the subject line "Underage Access Report". gh99 will investigate all such reports promptly and take immediate action to restrict the account in question while the investigation is ongoing.
Play Smart. Play Within Your Limits.
gh99 is here for your entertainment. Explore our games knowing that every tool you need to stay in control is just a few clicks away in your account settings.